tayaplus Privacy Policy

This Privacy Policy ("Policy") is issued by tayaplus ("tayaplus," "we," "our," or "us") and applies to all personal data collected through the tayaplus website at tayaplus.app and all associated services (collectively, the "Platform"). tayaplus is committed to protecting the personal information of its players and users in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and related National Privacy Commission (NPC) regulations. By registering an account or using the tayaplus Platform, you acknowledge that you have read and understood this Policy.

1. Introduction

1. tayaplus recognises that privacy is a fundamental right of every Filipino player and user who interacts with our Platform. This Policy sets out the types of personal data we collect, the purposes for which we process it, how we protect it, and the rights available to you under Philippine law.
2. This Policy should be read alongside the tayaplus Terms & Conditions, which govern your overall use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
3. tayaplus may update this Policy periodically. The "Last Updated" date at the top of this page reflects when the most recent revision was made. Continued use of the Platform after an update constitutes acceptance of the revised Policy.

2. Data Controller

1. tayaplus acts as the Data Controller for all personal data collected through the Platform. As Data Controller, tayaplus determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.
2. Questions regarding data processing at tayaplus may be directed to our Data Protection Officer via the support contact details set out in Section 14 of this Policy.

3. Information We Collect

tayaplus collects the following categories of personal information:

1. Registration Data: Your full legal name, date of birth, Philippine mobile number, and any other information provided during account registration or KYC verification, including government-issued identification documents.
2. Financial Data: GCash or Maya account identifiers, BPI/BDO/Metrobank account references, transaction histories, deposit and withdrawal records, and wallet balances. tayaplus does not store full card numbers or complete e-wallet credentials — payment processing is handled by certified payment partners.
3. Usage Data: Game history, betting records, session logs, login timestamps, IP addresses, device identifiers, browser type, and operating system. This data is generated automatically when you use the Platform.
4. Communications Data: Records of your interactions with tayaplus customer support, including live chat transcripts, email correspondence, and feedback submissions.
5. Location Data: General geographic location inferred from your IP address for regulatory compliance purposes. tayaplus does not collect precise GPS location data.

4. How We Use Your Personal Data

tayaplus processes your personal data for the following purposes:

1. Account Management: Creating and maintaining your tayaplus account, verifying your identity and age (21+ requirement), and enabling you to access all Platform features.
2. Service Delivery: Processing deposits and withdrawals via GCash, Maya, and other accepted Philippine payment methods; delivering game content; and resolving gameplay disputes.
3. Legal and Regulatory Compliance: Fulfilling obligations under PAGCOR regulations, Philippine anti-money laundering law (AMLA), and the Data Privacy Act. This includes retaining transaction records and providing data to regulators when lawfully required.
4. Fraud Prevention and Security: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, and other illegal conduct on the Platform.
5. Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and offering appropriate responsible gaming interventions, consistent with PAGCOR responsible gaming guidelines.
6. Platform Improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, and user experience for Filipino players.
7. Marketing Communications: Sending promotional offers, bonus notifications, and Platform updates to your registered mobile number or via in-Platform notifications, where you have provided consent. You may opt out of marketing communications at any time through your account settings.

5. Legal Basis for Processing

1. Contract Performance: Processing necessary to fulfil the tayaplus Terms & Conditions, including account management, payment processing, and game delivery.
2. Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine law.
3. Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
4. Consent: Processing for marketing communications, where your explicit consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

1. tayaplus does not sell, rent, or otherwise trade your personal data to unaffiliated third parties for their own marketing or commercial purposes.
2. tayaplus may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:
   • Payment processing partners (GCash, Maya, BPI, BDO, Metrobank, and other accredited Philippine payment providers) for transaction processing;
   • Identity verification and KYC service providers operating under data processing agreements;
   • Game software providers, solely for the purpose of delivering certified game content to your account;
   • PAGCOR and other Philippine regulatory authorities, where disclosure is required by law or regulation;
   • Law enforcement agencies and courts in the Philippines, where disclosure is compelled by lawful order.
3. All third-party recipients with whom tayaplus shares personal data are bound by contractual obligations to process that data only for the specified purpose and to maintain appropriate security standards.

7. Cookies and Tracking Technologies

1. The tayaplus Platform uses cookies and similar tracking technologies to maintain session integrity, remember your preferences, prevent fraud, and analyse Platform performance.
2. Strictly necessary cookies are essential for the Platform to function and cannot be disabled. These include session authentication tokens and security cookies.
3. Analytics cookies are used in anonymised, aggregated form to understand how Filipino players interact with the Platform. These do not identify you personally.
4. You may configure your browser to refuse non-essential cookies. Note that disabling certain cookies may impair Platform functionality, including the ability to maintain an authenticated session.

8. Data Security

1. tayaplus implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for data in transit, encrypted storage for data at rest, access controls limiting data access to authorised personnel only, and regular security audits.
2. While tayaplus takes all reasonable precautions, no system is perfectly secure. In the event of a security incident affecting your personal data, tayaplus will notify you and the NPC in accordance with Philippine law.

9. Data Retention

1. tayaplus retains personal data for the duration of your account's active status and for such period thereafter as is required by PAGCOR regulations, Philippine AMLA obligations, and other applicable law. Financial transaction records are typically retained for a minimum of five (5) years from the date of the transaction.
2. Where personal data is no longer required for any lawful purpose, tayaplus will securely delete or anonymise it in accordance with NPC guidelines.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by tayaplus:

1. Right to be Informed: The right to know what personal data tayaplus collects, how it is used, and with whom it is shared — as set out in this Policy.
2. Right of Access: The right to request a copy of the personal data tayaplus holds about you.
3. Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
4. Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for its original purpose, subject to tayaplus's legal retention obligations.
5. Right to Object: The right to object to processing of your personal data for direct marketing purposes at any time.
6. Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
7. To exercise any of these rights, contact tayaplus support via the 24/7 live chat or email as described in Section 14. tayaplus will respond to valid requests within thirty (30) days.

11. Children's Privacy

1. The tayaplus Platform is strictly for adults aged 21 years and above, in accordance with Philippine gaming law. tayaplus does not knowingly collect personal data from individuals under 21 years of age.
2. If tayaplus discovers that personal data of a person under 21 has been collected, that account will be immediately suspended and the data will be deleted.

12. International Data Transfers

1. Some of tayaplus's service providers and game content partners may be located outside the Philippines. Where personal data is transferred internationally, tayaplus ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that required by Philippine law.

13. Changes to This Policy

1. tayaplus may update this Privacy Policy at any time. Material changes will be notified to registered Players via their registered Philippine mobile number or through an in-Platform notification. The updated Policy will be posted on the Platform with a revised "Last Updated" date.
2. Continued use of the Platform following notification of a material change constitutes acceptance of the revised Policy.

14. Contact and Data Protection Officer

For questions about this Privacy Policy, to exercise your data protection rights, or to raise a privacy concern, contact the tayaplus Data Protection Officer via 24/7 live chat on the Platform or by email at support@tayaplus.app. If you are not satisfied with tayaplus's response, you may lodge a complaint with the National Privacy Commission of the Philippines.